Privacy Policy mee88 — Protection Data & Information Member Profile

Mee88 collects various types of personal information from members across different situations. Collecting this information is necessary to ensure you receive a safe, seamless, and high-quality service. We only collect information that is genuinely required for platform operations and never gather data that is irrelevant.

There are two main categories of information we collect:

A. Information You Provide Directly

• Registration information: full name, date of birth, gender, email address, phone number, and account password.
• Identity verification (KYC) information: copies of your national ID, passport, or other valid identification documents.
• Financial information: bank account number, bank name, and e-wallet details used for deposits and withdrawals.
• Proof of address: a utility bill, bank statement, or other official document confirming your residential address.
• Customer support communications: live chat transcripts, emails, and any complaints or inquiries submitted.

B. Information Collected Automatically

• Technical data: IP address, web browser type and version, operating system, screen resolution, and device information.
• Usage data: pages visited, session duration, clicks, and navigation patterns within the mee88 platform.
• Transaction data: deposit and withdrawal history, wagering activity, games played, and bonus records received.
• Location data: general geographic information based on your IP address to ensure compliance with regional regulations.
• Cookie and similar technology data: session information, language preferences, and login authentication data stored securely.

Every piece of information we collect has a clear and legitimate purpose. mee88 does not use your data for any purpose not stated in this policy without obtaining your consent first.

For marketing communications, you may withdraw your consent at any time by contacting the mee88 support team or through your account settings. Withdrawing consent does not affect any data processing that took place prior to the withdrawal.

Mee88 deeply respects the privacy of its members and never sells your personal information to any party for commercial purposes. However, there are limited circumstances where we need to share certain information with specific parties to ensure our services function properly and comply with applicable laws.

• Payment Service Providers: financial information is shared with approved payment processors to enable deposit and withdrawal transactions to be processed securely.
• Game Software Providers: minimum required username and session information is shared with game providers to enable access to game titles within the platform.
• Legal Authorities: mee88 is required to disclose information when directed by a court order, police investigation, or legitimate law enforcement agency.
• KYC Verification Services: your identity documents are shared with approved third-party identity verification service providers for the verification process.
• Analytics & Security: anonymized usage data is shared with analytics platforms to help improve the user experience and detect suspicious activity.

Protecting your personal information is mee88's number one priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against unauthorized access, loss, or misuse.

• 256-bit SSL/TLS data encryption for all communications between your browser and mee88 servers — no sensitive data is transmitted in plain text.
• Passwords are stored using strong one-way hashing algorithms — even mee88 staff cannot view your original password.
• Multi-level role-based access control — only authorized staff with a specific operational need can view member data.
• Regular independent third-party security audits to identify and address system vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) is available and strongly encouraged for all member accounts as an added layer of protection during login.
• 24/7 monitoring system to detect and respond to any suspicious activity or unauthorized access attempts in real time.
• A clear security incident response procedure is in place — in the event of a data breach, affected members will be notified within 72 hours of the incident being confirmed.

Mee88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website. They help us recognize you, remember your preferences, and ensure the platform functions correctly.

Types of Cookies We Use:

• Essential Cookies: required for core platform functions such as login authentication, session security, and navigation — cannot be disabled.
• Performance Cookies: collects information on how members use the platform to help us improve speed and usability.
• Functional Cookies: remembers your preferences such as language, display settings, and game preferences for a more personalized experience.
• Marketing Cookies: used to display relevant promotions — only activated once you have given your consent.

You can manage or disable non-essential cookies through your web browser settings. However, disabling essential cookies may affect the functionality of certain parts of the mee88 platform.

As a mee88 member and data subject, you have certain rights guaranteed under data protection laws in force in Malaysia. mee88 fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact the mee88 customer support team via live chat or email. We will process your request within 30 business days from the date the request is received. In complex cases, this period may be extended with prior notice to you.

Mee88 does not retain your personal information longer than necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following are our data retention guidelines:

• Active account data: retained for the duration your account is active and for an additional 5 years after account closure for audit and anti-money laundering compliance purposes.
• Financial transaction records: retained for a minimum of 7 years in accordance with Malaysia's accounting and financial legal requirements.
• KYC documents: retained for the active account period plus 5 years. Documents will be securely disposed of after this period.
• Support communication records: retained for 3 years for reference and potential dispute resolution.
• Cookie data: session cookies are automatically deleted when you close your browser; persistent cookies have expiry dates ranging from 30 days to 2 years depending on their function.

Once the retention period expires, your data will be deleted or converted into anonymised form that cannot be used to identify you.

The mee88 platform may contain integrations with third-party services such as game providers, payment processors, and analytics tools. While we carefully select our third-party partners, the mee88 Privacy Policy applies only to data collection and processing carried out directly by mee88.

• Each game provider integrated into the mee88 platform has its own privacy policy governing how they handle player data during game sessions.
• Payment processors such as FPX and e-wallet providers maintain their own data security standards in compliance with the payment industry standard (PCI DSS).
• mee88 is not responsible for the privacy practices of third-party services and encourages you to read their privacy policies separately.

The mee88 platform is strictly restricted to individuals who are of age 18 years and above. mee88 does not intentionally collect, store, or process any personal information from minors.

• If we discover that any child's information has been collected inadvertently, we will delete that data immediately and close the associated account.
• If you believe your child or someone under the age of 18 has registered a mee88 account, please contact us immediately so we can take the appropriate action.

Mee88 reserves the right to amend, update, or replace this Privacy Policy at any time. Changes may be made in response to legal developments, technological advancements, or improvements to our privacy practices. Any material amendments will be communicated to you.

• An email notification will be sent to all registered members when significant changes are made to how we collect or use your personal data.
• The latest update date will always be displayed at the top of this page so you can see when this policy was last reviewed.
• Continued use of the mee88 platform after the effective date of any amendments constitutes acceptance of the updated Privacy Policy.
• If you do not agree with the amendments made, you have the right to close your account and stop using the platform.

If you have any questions, concerns, or wish to exercise your rights regarding privacy and personal data protection, the mee88 team is always ready to assist you. We take every privacy inquiry seriously and strive to provide accurate and thorough responses.

• Contact the mee88 customer support team via Live Chat available 24 hours a day, 7 days a week on our platform.
• Send your privacy enquiry to us via email at [email protected] — we will respond within 2 business days.
• For formal complaints related to data protection, you may also submit a complaint to Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated.